Capitol Subaru

October 20, 2010

To:       Scott Casebeer

Dear Mr. Casebeer,

I?m writing this letter to inform you, it was a pleasure doing business with one of your employees (Billy).

WOW!  Out of all the auto companies I?ve been to, Billy was great!  He took the time to meet with me and made sure all my asking requirements were met.  It was funny ?cause I was running late for my old vehicle to be appraised, and Billy was the first person that greeted me at the door.  I was a bit frazzled and somewhat lost.  He just smiled and said, ?I think you?re on a caffeine high!?  I laughed!

I just wanted to let you know my whole experience was fantastic!  You definitely have the right person doing exactly the type of dynamic field that shows true leadership and is very interested in making a difference for your company.  I also must say what an honest and motivated person he is.  He definitely made my whole loan process go by super quick and smooth.  There was not one thing that I was unhappy or disappointed with it. 

I told Billy from now on, if I know of anybody that is interested in purchasing a Subaru, I?m sending them your way.  That?s how good he was!  And not just good, but truly honest and willing to help meet all my needs.

Thank You So Much, I appreciate all that he?s done for me.

I look forward to referring any customers that might be interested in buying a Subaru.

Sincerely,

NORMA A. CEJA (nina)